How we handle your information

Shekhai Ltd. ("Shekhai", "we", "us" or "our") provides a training management platform used by organizations, trainers and learners. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy applies to our website, web application and related services (together, the "Services"). By using the Services, you acknowledge the practices described here.

When an organization (for example, your employer or training provider) uses the Services to run training, that organization generally decides how learner and trainer data is used, and we process that data on its behalf.

For information we collect for our own purposes — such as website visitors, account registration and sales enquiries — Shekhai Ltd. is responsible for that information.

We use personal information to:

• Provide, operate and maintain the Services, including courses, assessments, progress tracking and certificates.
• Create and manage accounts, roles and permissions.
• Communicate with you about your account, courses, schedules and support requests.
• Process payments and manage subscriptions.
• Improve, secure and troubleshoot the Services.
• Comply with legal obligations and enforce our Terms.

Some features use artificial intelligence to help trainers generate course content, questions or summaries. Text you submit to these features may be processed by third-party AI service providers acting on our behalf, solely to produce the requested output.

Generated content is presented as a draft for human review. [Describe here whether inputs are retained, and whether they are used to train models.]

Where required by law, we rely on one or more of the following legal bases: performance of a contract, our legitimate interests in operating and improving the Services, compliance with legal obligations, and your consent (which you may withdraw at any time).

We do not sell your personal information. We share it only as described below:

• With the organization that provides your account, for training administration and reporting.
• With service providers who host, secure, support or process payments for the Services, under contractual confidentiality obligations.
• When required by law, or to protect the rights, safety and property of our users or others.
• In connection with a merger, acquisition or sale of assets, subject to this policy.

We keep personal information for as long as your account is active or as needed to provide the Services, and afterwards for as long as necessary to meet legal, accounting or reporting requirements. [Insert specific retention periods.]

We use technical and organizational measures designed to protect personal information, including access controls based on user roles. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Receive a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@shekhai.com. If your account is provided by an organization, we may refer your request to that organization.

We use cookies and similar technologies to keep you signed in, remember preferences such as theme, and understand how the Services are used. You can control cookies through your browser settings; disabling some cookies may affect functionality. [List cookie categories and any analytics providers.]

The Services are intended for professional and educational use and are not directed at children under the age required by applicable law. [Adjust to reflect your audience and any parental-consent process.]

Your information may be processed in countries other than the one in which you live. Where we transfer information internationally, we take steps to ensure it remains protected in line with this policy and applicable law.

We may update this policy from time to time. We will post the updated version on this page and update the "Last updated" date. If changes are significant, we will provide additional notice.

If you have questions about this Privacy Policy or our data practices, contact Shekhai Ltd. at privacy@shekhai.com, or write to us at 9/F, Sonartori Tower (Rangs Tower) Sonargaon Road, Banglamotor, Dhaka-1000.